Customer support
Need help with the website or the Shirwell Music app? Use the contact details below, chat with our AI support assistant (gold button at the bottom-right of any page), or email us. Include your device type (iPhone/Android), app version, and what you were doing when the issue happened.
Customer support
Shirwell Entertainment (Shirwell Bancan) — help with the website, music player, newsletter, subscriptions, and the Shirwell Music app.
- Customer support URL
- https://shirwell-bancan.vercel.app/support
- Phone
- Email shirwellentertainment@gmail.com — phone support line coming soon.
AI support chat
Tap the chat button on any page for instant help with music playback, CDs & vinyl, flowers, signing in, and common questions. For complex issues, the assistant will point you to email support.
Quick checks
- Update the app to the latest version.
- Restart the app if audio won't play.
- Check your network connection (Wi‑Fi / mobile data).
- Try again later if you see a temporary loading error.
Common help topics
Music will not play
Confirm you accepted cookie consent if prompted — streaming does not require it, but some browsers block autoplay until interaction. Tap play on a song card, check volume, and try Wi‑Fi if mobile data is unstable. Clear the tab and reload /music if the queue looks empty.
Sign-in and accounts
Use the same email for web and mobile. Password reset flows through Supabase Auth — check spam for the reset message. OAuth with Google or Apple must return to this domain; mobile apps use shirwell://auth/callback as configured in Supabase.
Premium and billing
Web subscriptions: open Premium and use Manage billing when Stripe portal is enabled. Apple subscriptions: Settings → Subscriptions on your iPhone, or Restore purchases in the app. Charge questions should include the email on your account and the approximate purchase date.
Store and flowers
When the store shows coming soon, browse photos and estimated prices but checkout may be disabled. Flower orders for weddings and events go through Nati Roses — see Flowers and Flower orders for phone numbers and varietal notes.
Advertising and privacy
We show Google AdSense on content pages with substantial editorial text — music articles, discography, newsletter, about. Manage cookies from Privacy and cookie settings in the footer. Account, cart, and login pages do not carry ad tags.